Pause first. Protect the next step.

Data recovery assessment

When important data disappears, repeated attempts can make the situation worse. Stop using the affected device and describe what happened before taking further action.

Open hard drive showing its internal platters and mechanism

DATABroken Hill / NSW

What we can assess

Start with the symptom.

These are common starting points, not a complete list. The make, model, history and condition of the device determine the practical options.

Device not detected

A computer, phone or external drive is no longer recognised or appears inconsistently.

Deleted or missing files

Files or folders were removed, formatted or became inaccessible unexpectedly.

Startup failure

The main device no longer starts and important information remains on its storage.

Physical warning signs

Unusual drive noises, impact damage, liquid exposure or visible connector damage.

Close-up of the platter and actuator inside an open hard drive — Visual assessmentData recovery

Assessment scope

Work considered for this service.

Initial device and storage assessment
Logical recovery enquiries for accessible media
Data access after a computer or phone hardware fault
Connector and enclosure fault investigation
Advice when specialist laboratory work may be required

Before you email

Useful answers for this repair.

Still unsure? Send the details you have. A clear initial enquiry is enough to begin.

01Can you guarantee that my files will be recovered?

No. The result depends on the cause and physical condition of the storage. An assessment is needed before realistic options can be explained.

02What should I do before bringing in a failed drive?

Stop using it, do not open the sealed drive assembly, and email a brief timeline of the failure and the types of files that matter most.

03Is my information kept private?

Information is accessed only as needed to assess or perform the agreed work. You should still disclose any special confidentiality requirements before service begins.

Start a repair enquiry

Tell us what the device is doing.

Include the make, model, fault and any useful photos. We will reply with the most practical next step.

Email Richards Device Repaircontact@richardsdevicerepair.com.au