Identify the device
Include the make, exact model and any model number visible on the device or label.
Contact / Email enquiries
One clear contact channel.
Email keeps the device details, photos, questions and arrangements together. Start with what you know; the first message does not need to be technical.
Repair enquiries
Email Richards Device Repair
contact@richardsdevicerepair.com.auNo contact form, phone line or social inbox is used on this website.
What to include
A useful repair enquiry in four parts.
Clear information helps identify the right questions before a device is handed over.
Describe the behaviour
Explain what happens, what does not happen and any messages, lights, sounds or patterns you notice.
Add the history
Mention when the fault began and any fall, liquid, power surge, modification or previous repair.
Attach useful photos
Show the complete device, identification label and visible damage in clear, well-lit images.